Last updated: April 17, 2025

This Privacy Policy outlines our approach to the collection, use, disclosure, and storage of your personal information when you access or use our services. It also explains your privacy rights and how the law protects you.

By using our services, you consent to the handling of your personal data in accordance with this policy.

Interpretation and Definitions

Interpretation

Words with capitalised first letters have specific meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account refers to a unique profile you may create to access or use our service.
• Affiliate means any entity that controls, is controlled by, or is under common control with us.
• Company (referred to as “Luminex Electrical”, “we”, “our” or “us”) refers to Luminex Electrical, based in Perth, Western Australia.
• Cookies are small data files placed on your device by a website, often used to track and improve user experience.
• Country refers to: Australia.
• Device means any electronic device used to access our services, such as a smartphone, computer, or tablet.
• Personal Data means any information that can identify an individual, either directly or indirectly.
• Service refers to the Website.
• Service Provider means any individual or organisation that processes data on behalf of Luminex Electrical.
• Usage Data refers to information collected automatically during the use of our Service.
• Website refers to Luminex Electrical, accessible at https://luminexelectrical.com.au.
• You means the individual using our Service or the entity on behalf of which such an individual is using the Service.

Collecting and Using Your Personal Data 

Types of Data Collected

Personal Data

When using our services or interacting with our website, you may be asked to provide certain personal details. This can include:

• Full name
• Phone number
• Email address
• Residential or job site address
• Service request details
• Any other information you voluntarily provide

Usage Data

Usage Data is collected automatically when accessing the Website or contacting us electronically. This may include:

• IP address
• Browser type and version
• Pages visited on our website
• Date and time of visit
• Time spent on pages
• Device identifiers and diagnostic data

If accessing the Service via mobile, additional information like mobile device type, OS, and browser may also be collected.

Tracking Technologies and Cookies

We use cookies and similar technologies such as beacons and tags to analyse service usage and enhance functionality.

Types of Cookies We Use

• Essential Cookies (Session): Enable basic functionality and user session management.
• Preference Cookies (Persistent): Remember your settings and preferences, such as contact details.
• Consent Cookies (Persistent): Track whether you’ve accepted our cookie usage terms.

You can manage your cookie preferences via your browser settings. Disabling cookies may limit the functionality of some website features.

Use of Your Personal Data

We use collected data for the following purposes:

• To provide and maintain our services
• To manage customer accounts, bookings, and communications
• To issue quotes, invoices, and service confirmations
• To respond to enquiries and feedback
• To contact you with updates, reminders, or important notices
• To improve our services and website performance
• To comply with legal obligations or resolve disputes
• To conduct business transitions such as mergers or acquisitions

Sharing Your Personal Data

We may share your information in the following circumstances:

• With Service Providers: Such as IT, analytics, or CRM software providers
• During Business Transfers: In cases of acquisition or restructuring
• With Affiliates and Contractors: Who support delivery of our services
• With Business Partners: For relevant offers or co-delivered services
• With Your Consent: When you give us permission to do so

We require all third parties to maintain the confidentiality of your information.

Retention of Your Personal Data

We retain your data only as long as necessary to fulfil the purposes it was collected for, including legal, regulatory, tax, accounting, or reporting obligations. Usage data may be retained for internal analysis and service improvement, except where legally required to store it for longer.

Transfer of Your Personal Data

Your data may be stored or processed outside your state or territory. We ensure that all transfers comply with applicable privacy laws and include appropriate safeguards.

By using our Service, you consent to any such transfer of your information.

Deletion of Your Personal Data

You may request to delete, update, or access the personal data we hold about you. While we will action such requests where possible, some information may need to be retained due to legal or operational requirements.

Disclosure of Your Personal Data

Business Transactions

If Luminex Electrical is involved in a merger or asset sale, your information may be part of the transferred assets. You will be notified if this occurs.

Legal Compliance

We may disclose your information when required to do so by law or in response to lawful requests from government authorities.

Other Legal Grounds

We may also disclose your personal information to:

• Comply with a legal obligation
• Enforce our agreements
• Prevent fraud or misuse of our services
• Protect the safety of individuals or the public

Security of Your Personal Data

We implement reasonable technical and organisational measures to protect your personal data. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. You are encouraged to check this page periodically to stay informed of any updates.

Contact Us

If you have any questions or requests about this Privacy Policy, please reach out via:

Email: info@luminexelectrical.com.au
 Phone: 0466 065 676
 Website: https://luminexelectrical.com.au